Our solutions
Mystery Shopping
20 years’ experience
in mystery shopping
Whether in car dealerships, on public transport or at tourist attractions, we carry out Mystery Shopper studies that meet the challenges of :
- monitoring and checking service quality on a daily basis on transport networks, in cultural institutions, at tourist attractions, etc.
- knowledge and competitive intelligence on sales strategies in stores/automobile dealerships, for example.
Our special features:
- a department dedicated to recruiting and training mystery shoppers.
- a team of 600 investigators specialized in customer needs
- experienced analysts to check survey returns
- project managers with expertise in mystery shopping.
Evaluating the quality of the customer experience
This survey is a rigorous and impartial assessment of the customer experience.
The information gathered by our surveyors helps us to meet the expected standards and to continuously improve the services we offer.
Our dashboards enable you to identify opportunities for improvement, correct irregularities in real time, and assess any associated penalties.
Competitive intelligence
Our mystery shoppers, like discreet observers, criss-cross the field to evaluate the customer experience offered by your competitors, your subcontractors or even yourself!
Their meticulous observations, captured in detailed reports, provide valuable insight into your rivals’ strengths and weaknesses.
This analyzed data enables you to identify market best practices, anticipate emerging trends and sharpen your competitive strategy.
Our solutions
Are you interested in Mystery Shopping?