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Fraud investigations
Measure lost revenue due to fraud and build action plans
Public transport is largely financed by the sale of tickets to users, but also by company transport payments and contributions from local authorities.
While free public transport is becoming increasingly popular, most networks rely on ticket sales to ensure their smooth operation and development. In this context, assessing the extent of fraud and its financial impact is a major challenge for networks.
Assessing and understanding fraud
Fraud surveys measure the loss of revenue and the proportion of passengers who do not validate their ticket.
This data is used to model actual ridership levels on transport lines, enabling us to adjust supply levels and improve our knowledge of customers using the networks.
The information gathered by our interviewers helps us to meet the high standards expected and to continuously improve the services we offer.
Our dashboards enable you to identify opportunities for improvement, correct irregularities in real time, and assess any associated penalties.
A vision unique in France, with over 80 networks surveyed
For more than 20 years, TEST has applied an identical protocol to all the networks in France, applying a rigorous methodology that guarantees the quality of the results of our fraud surveys.
In coordination with the network operators’ control departments, our specialized teams train investigators to understand tariff ranges.
On a strictly anonymous basis, our investigators question and check the tickets of several hundred thousand passengers every year, without penalty.
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